Can't sign into IRCC portal

[foxtrot44]

Hey everyone, I created an IRCC account to start working on an application for permanent residence for my wife, a US citizen I will be sponsoring. I haven't paid the $1000 fee, but I didn't think that was necessary till I was ready to submit. I made it, and then soon after, I could not sign in. It says:

There were issues submitting your form.

• Incorrect email or password

So yesterday, I made a new account with a different email address, and I can't sign in this morning. The verification code never comes if I try to create a new password. If I try to create a new account with that same email address, it says it has been used. I have tried using Microsoft Edge and Google Incognito on two separate devices. The place where I am trying to log in is Sign in (cic.gc.ca) . Three weeks ago, I tried submitting a request for help to IRCC, but no one got back to me. Can anyone help me?

Regards

 

[Goontrin53]

Hello, I face the same problem with a different fee to pay. I don't want to make any mistake so I haven't tried to create a new account. How is that possible that it doesn't work, even when you make a new account ? Have you made it finally ?