Can anyone guide me to write Explanation letter to fax for fast processing of caq application

[Prabhs226]

I applied for caq and on 18 november i recieved an email that they recieved my documents on 19 oct and now is 8 december but i am still waiting for my caq certificate. So I called them and lady on other side told me to fax them alll the docs previously sent along with courier's pod(proof of delivery) and an explanation letter.
If anybody know anything about how to write this letter like writing style(formal or just start from the message), whom to address etc

 

[canuck78]

I think there may have been a misunderstanding. Seems like they think you are saying that your application was lost and you sent it a long time ago. That is why they are asking for you to resend the documents plus proof that your application was delivered.