I would suggest you to call them, as I submitted my additional documents on 17November and only change what I noticed after,was that my background went to "we are processing you background check" on 29 Nov.I submitted additional documents on Dec 4th, and currently look to be in IP1..(your application is in progress... for background). I tried emailing to see what VO is processing my account but haven’t heard back. Should I try calling or just be patient? (I’m very antsy about this...) they requested RPRF mid September and I paid it then so I’m not sure.
As a matter of fact that was a date when they approved my application.
So my application has been approved for Two weeks and I just learned it today when I spoke to agent.
Still waiting for an email..