Asking about processing time to get Victoria Full license history

[Seonho]

I am trying to get working holiday visa and i lived Melbourne in Australia for a year
I must submit Victoria full license history which is one of the condition
I never held the driver license in that period and I asked to Dermerits@roads.vic.gov.au with e-mail
I have got the automated response email from Roads Vic
Below are all the information i got from e-mail which is ordinary simple

(Thank you for emailing VicRoads.
This is an automated response.
We endeavour to action your request within 10 business days.
Should you require to contact VicRoads urgently, please contact us on 13 11 71.)

Part of Transport for Victoria

DISCLAIMER
The following conditions apply to this communication and any attachments: VicRoads reserves all of its copyright; the information is intended for the addressees only and may be confidential and/or privileged - it must not be passed on by any other recipients; any expressed opinions are those of the sender and not necessarily VicRoads; VicRoads accepts no liability for any consequences arising from the recipient's use of this means of communication and/or the information contained in and/or attached to this communication. If this communication has been received in error, please contact the person who sent this communication and delete all copies.

now is over than 10 days and i just want to know how long do you wait for it normally?
and do you get usually from e-mail or post mail?

 

[foodie69]

Since this is a forum about immigration to CANADA, it is a bit hard to give you info about an AUSTRALIAN government agency..
Ring them?

 

[Seonho]

Have you requested a report by making a payment? I am not sure what exactly your question is but if you have requested a driver history report and have paid the fee:
When will I get my copy?
We'll mail your copy to the address that’s on your licence or permit (or your postal address) within 7-10 business days. If you’ve got a new address, you can update this online or call 131171 and we can update it for you.

https://www.vicroads.vic.gov.au/licences/demerit-points-and-offences/check-driver-history

Thanks for reply andy.keeling

I tried pay and get the copy nevertheless i cannot make it
because i need to write driver license number and i never held the driver license.
That's the problem i cannot ask to VIC Roads...
So i just asked to them to get the proof which i can prove i do not have any license in Victoria before

below are pages on the website they want information previous pay

1) https://billing.vicroads.vic.gov.au/driverhistory/

2) https://billing.vicroads.vic.gov.au/driverhistory/Home/ValidateDetails