Hello! My US spouse is in the process of getting his Canadian PR card. We sent his Schedule A background check separately (after the initial package had be received), and we got an email back a few weeks later saying that it had been received. The next day when checking the progression of the application online we got a message saying that it had not been received and that we needed to send it in. So we sent it in again (online). This was about a month ago and we haven't heard back this time and the progression online is still telling us to submit it. Is this normal? Is there any way for us to check to make sure that they have it?
