When did you send your passport?Their webchat works. If you can't get through with the call, chat them up, I was able to chat with someone today via that tracking link you will see webchat. I was told my passport hasn't been dispatched yet.. dunno why even though I hear their is a racket going on with dispatch.. if you want to get it fast you tip a particular guy N2500 to dispatch ASAP... I will patiently wait!!!