Hi all , I applied my PR application as protected person on 25-APR-2023 , received pre-arrival and eligibility on 09-AUG-2024, Yesterday after almost 38 Months i got update requesting Biometric for my daughter who recently completed 17 years here in Canada and i found a Request Letter in my GCKey account , this request letter having 2 section consent and declaration and IMM 5669 electronic declaration but when i opened it the PDF for this Request letter is not allowing me to edit or submit , i called IRCC the agent told me that the file case officer requested some information but i dont have any idea or email for that iam afraid that the file show as pending with me and i dont have any anything to action on , any advice ?