Hello,
The situation is indeed unacceptable. Canadian MP's are powerless to help us with MIFI, as MIFI is a provincial agency. However, there are other ways to file a complaint.
1. Commissaire aux plaintes - MIFI
You can file a complaint directly with MIFI. I think complaints about the website not being updated and especially about the conflicting information everybody is receiving from MIFI agents on the phone would be justified.
http://www.mifi.gouv.qc.ca/fr/ministere/commissaire-plaintes.html
I think this is only available in French.
2. Contact your provincial
You can also contact your provincial MNA (provincial equivalent to the federal MP). Find your local MNA here:
http://www.assnat.qc.ca/en/deputes/index.html#listeDeputes
(In English)
As for the Canadian Human Rights Commission, it may be a long shot. Nevertheless, I consider that being with my wife is a fundamental right and that the delays we are currently experiencing constitute a breach of these rights. To be clear: I don't want much, I don't mind paying taxes and fees, I don't mind filling hundreds of pages of documents (MIFI + IRCC), I gladly comply with all laws and regulations, I am willing to be reasonably patient. I just want to hold my wife in my arms. We just want to be together.
There is one thing IRCC, the Government of Canada and your federal MP could do to help us... Given the exceptional circumstances and given Quebec's inability to process CSQ requests within a reasonable timeframe, I think IRCC should issue temporary residence visas with an immediate right of entry into Canada, for a limited time, to PR applicants form Quebec, so that our spouses could at least come to Canada (as tourists, in effect) to be with us while MIFI snails through our CSQ requests.
Every day, our love grows stronger. Our resolve and determination are unwavering. I am sure it is the same for all of you. When our spouses are finally allowed into Canada, the current hardship will only have strengthened our relationships. Do not lose hope. Stay strong. We will get through this.