Hi everyone, just a quick check if anyone here submitted WES with electronic transcript via My eQuals? I am so frustrated, WES instructed me myself to send the access link to My eQuals account, I did, and they rejected as it was not sent by institution, which is contradicted to their own instruction @.@ i had so many calls and emails with them but only received useless generic advice, I also tried Facebook page, it didnt help. I also asked my institution to send WES directly the access to my account and they said they couldnt as it was against log-in account rule which is only given to me. Now I really frustrated not knowing what to do. Anyone has experience in this or facing the same issue? Many thanks in advance!