+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
It is weird. IRCC says to send by Canada post only (since the private couriers don't deliver to PO box). You should ask to send the passports back to you. Then recheck the address you have written (may be a mistake in postal code?)
Other members who have got passports back can add more info.
@Nav_S @Nav2132 @gifty123 What address did you guys send passports to?
Sent to PO BOX 9780 Ottawa postal code K1G 6T2
Ask Canada post to change the postal code
My passport is delivered to above address yesterday. Today checked online stamping on passport is done
 
Postal code is wrong
Correct one is K1G 6T2
Called cic agent verified this same address, CPC – Ottawa – PR PO Box 9780 Ottawa ON K1G 4B9

this was sent on ppr letter


STEP 4: SUBMIT YOUR DOCUMENTS

 If you do not have a mailing address in Canada or the U.S.A, or if you are unable to submit the required documentation for you or your accompanying family members to the addresses below, please send an email to CPC-CTD-Ottawa@cic.gc.ca so that we can send you instructions for submitting your documents to a visa office which is the most convenient for you. Please note that our office will not return passports to an address outside North America.



 If you have a mailing address in Canada:

- The pre-paid Xpresspost envelope must be from Canada Post. Please note that we will not return documents to a Canadian address via any other courier.

- Submit all documents by mail in a single package and send to the following address:



CPC – Ottawa – PR

PO Box 9780

Ottawa ON K1G 4B9

DO NOT FILL OUT THE ADDRESS SECTION ON YOUR CANADA POST RETURN ENVELOPE.

 If you have a mailing address in the U.S.A.:

- The Self-Addressed pre-paid envelope should be arranged with a courier that delivers between Canada and the U.S.A.

- Submit all documents by mail in a single package and send to the following address:



CPC – Ottawa – PR

365 Laurier Avenue West

Ottawa ON K1A 1L1

COMPLETE ANNEX A FOUND AT THE END OF THIS DOCUMENT AND SUBMIT IT WITH YOUR DOCUMENTS.
 
Hi, please help
Biometric request was received Dec 17 and was done Dec 20.
In CIC website, under Application Information- Biometric field, it shows date of biometric enrolment Dec 20, 2019 and expiry date in 2029.
But, under Details about your application status - Biometric field it say "we have not received your fingerprints."
Is some body have similar issue or any guidance?
 
  • Like
Reactions: serious_cheese
Hi, please help
Biometric request was received Dec 17 and was done Dec 20.
In CIC website, under Application Information- Biometric field, it shows date of biometric enrolment Dec 20, 2019 and expiry date in 2029.
But, under Details about your application status - Biometric field it say "we have not received your fingerprints."
Is some body have similar issue or any guidance?

Don't worry it may take some time to synchronize all the information as they have to do for number of applicants.
 
  • Like
Reactions: Tpunj
Postal code is wrong
Correct one is K1G 2T6
Called cic agent verified this same address, CPC – Ottawa – PR PO Box 9780 Ottawa ON K1G 4B9

this was sent on ppr letter


STEP 4: SUBMIT YOUR DOCUMENTS

 If you do not have a mailing address in Canada or the U.S.A, or if you are unable to submit the required documentation for you or your accompanying family members to the addresses below, please send an email to CPC-CTD-Ottawa@cic.gc.ca so that we can send you instructions for submitting your documents to a visa office which is the most convenient for you. Please note that our office will not return passports to an address outside North America.



 If you have a mailing address in Canada:

- The pre-paid Xpresspost envelope must be from Canada Post. Please note that we will not return documents to a Canadian address via any other courier.

- Submit all documents by mail in a single package and send to the following address:



CPC – Ottawa – PR

PO Box 9780

Ottawa ON K1G 4B9

DO NOT FILL OUT THE ADDRESS SECTION ON YOUR CANADA POST RETURN ENVELOPE.

 If you have a mailing address in the U.S.A.:

- The Self-Addressed pre-paid envelope should be arranged with a courier that delivers between Canada and the U.S.A.

- Submit all documents by mail in a single package and send to the following address:



CPC – Ottawa – PR

365 Laurier Avenue West

Ottawa ON K1A 1L1

COMPLETE ANNEX A FOUND AT THE END OF THIS DOCUMENT AND SUBMIT IT WITH YOUR DOCUMENTS.
My PPR letter has same address with different postal code