Do you have IRCC application tracking numbers? Not the VFS numbers, which would start with something like 20190522 - but something that is "V" and then a long set of numbers, or similar.
When you say that you know they have profiles with IRCC, how do you know?
Yes I was talking to him on FaceTime and he showed me the profiles with each of my kids having a UCI and an application number. With a status of “your application is in progress we will send you an email when we start reviewing your eligibility”