Did she tell you why the Eligibility review is required? it could be for various reason:
-Employment references are being reviewed
-If you are claiming points for relatives in Canada, and have not provided proof of relationship (as per the IRCC requirements)
-Others...
Since the eligibility is not completed that could be the reason your criminality, security has not yet started...
First call them up again and find out why eligibility is required, if you come to know then provide them additional information through the webform without waiting for them to ask:
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
I am afraid, chances of rejections are still high.