IRCC sometimes delays opening files, but a full year without AOR is unusually long unless there’s a backlog or issue and If you had a lawyer/consultant confirm they didn’t receive AOR on your behalf, If not, our suggestions are use the web form case specific enquiry or call IRCC.
Go to the official Parliament of Canada website https://www.ourcommons.ca/en and use your postal code in Alberta to find your assigned representative.
Then contact your local MP in Alberta, this should be based on where you currently live, not the mailing or processing address on your application (even if it lists Quebec). There’s no need to book a meeting; each MP has an email address and a constituency office phone number.
You can simply email them outlining your concern. Most MP offices reply within a few days to a few weeks, and they will usually follow up with IRCC, response and any next steps.
Congratulations! You are now a permanent resident (PR) of Canada! IRCC has uploaded an electronic copy of your electronic confirmation of permanent residence (eCoPR) document in the PR Confirmation Portal. The eCoPR document is proof of your PR status and you will be able to use this document while you wait for your first PR card that will be sent to you in the mail.
Congratulations! You are now a permanent resident (PR) of Canada! IRCC has uploaded an electronic copy of your electronic confirmation of permanent residence (eCoPR) document in the PR Confirmation Portal. The eCoPR document is proof of your PR status and you will be able to use this document while you wait for your first PR card that will be sent to you in the mail.