Colombian here. I have the exact same issue. I applied in early April as well. Received the IRCC letter giving me 60 days to provide the document. The Canadian Embassy does not reply to webforms, email, or phone calls. Losing my nerves here. If you get any update, please let me know.
@Miss bee besides submitting all proof of payment, emails, and PCC application, anything else you can advice us to do? In my case, the third party sent the PCC to the Canadian Embassy in my city, back on April 12. That's all I know, as the Embassy is irresponsive and they are supposed to take only 1 to 4 weeks to forward the PCC to IRCC.
Thanks in advance,
@Miss bee besides submitting all proof of payment, emails, and PCC application, anything else you can advice us to do? In my case, the third party sent the PCC to the Canadian Embassy in my city, back on April 12. That's all I know, as the Embassy is irresponsive and they are supposed to take only 1 to 4 weeks to forward the PCC to IRCC.
Thanks in advance,
My wife is Colombian, and according to the procedure, I don’t have direct access to her police record, I need to ask a third party institution to produce the certificate and send it directly to Canada. In applied for the certificate in April 2024, before submitting our PR application, and G4S Colombia confirmed that the certificate was sent directly to the Canadian Embassy in Bogotá. They informed me that the embassy would forward it to the office handling our application.
Recently, I received a request from IRCC asking for the same police certificate. I’m worried it might have been lost or misplaced, especially since I requested the certificate before our application process was fully underway, and there may not have been an assigned office at that time.
I’m resubmitting the same email confirmation stating that I applied for the certificate, but I’m concerned this could delay our application. Has anyone else experienced this? What steps should I take to ensure there are no issues moving forward? Any advice would be greatly appreciated!