spouse denied travel document to renew PR status within Canada - help?

[NWanderer]

Hello - just today, my spouse was denied a travel document to return to Canada from Ukraine in order to renew PR status within Canada. His PR document expired a few years ago, but I (his Canadian spouse) was with him constantly outside of Canada for all but 9 months of the past 7 years. We were told that the days he is together with his Canadian spouse count towards the number of days he needs to qualify to maintain his residency status, but obviously the Canadian embassy has ignored this fact.
We also checked that little application box to submit on humanitarian grounds (since I have already moved to Canada with my daughter in order to leave behind a war-torn country). But they did not grant him a travel visa. They told him he needs to re-apply for immigration from scratch.

Can anyone offer advice or somehow help?

Thank you in advance. Thank you

 

[scylla]

When you applied for the travel document - did you submit evidence to prove you have been living together during this time (e.g. property ownership, joint utility bills, joint tax returns, etc.)? FYI - Having to leave a war torn country would not be accepted as an H&C reason for a travel document. H&C reasons for TDs are things that kept you from returning to Canada to meet the residency requirement (e.g. had to take care of a terminally ill parent in home country).

Anyway - if you failed to submit sufficient evidence that you had been living together all of these years, this would be the reason why the TD was refused. You should have been provided with information on how to appeal. This is the process you should now follow - and this time include additional evidence to prove cohabitation.