PR card renewal - one family member application taking longer

[HI14]

Hi, I applied for PR Card renewal for my family in August 2023. I and my wife received our new PR cards on the same day September 20. My older son's new PR card arrived on the next day September 21. However, we are still waiting for the PR card for my younger son. Application status is showing as 'In Process'. Is it normal to see such a wide gap between processing of new PR card for one family member when the application for the whole family was mailed in the same package?

Thank you!

 

[armoured]

Hi, I applied for PR Card renewal for my family in August 2023. I and my wife received our new PR cards on the same day September 20. My older son's new PR card arrived on the next day September 21. However, we are still waiting for the PR card for my younger son. Application status is showing as 'In Process'. Is it normal to see such a wide gap between processing of new PR card for one family member when the application for the whole family was mailed in the same package?

Thank you!

It's reasonably normal, yes. I'd say give it six weeks before doing anything or inquiring, unless it's urgent for some reason.

 

[HI14]

Thank you for your response!

Is there a dedicated helpline for PR card related inquiries? I tried contacting CIC but could not reach an agent, the call ended while I was waiting.

 

[scylla]

Thank you for your response!

Is there a dedicated helpline for PR card related inquiries? I tried contacting CIC but could not reach an agent, the call ended while I was waiting.

No, there is no dedicated helpline. You have to keep calling the general line until you get through to an agent.

 

[Prashanth_12]

Hi HI14,

Did you create separate accounts on the online portal for renewal for each family member or did it all in one account ?

Need to apply for PR renewal for my wife and I, wondering if it should be done in one account or two separate accounts, any suggestions ?

Thanks in advance!

 

[HI14]

Hi,

I started my application online but I got confused on how to apply for the whole family together as part of one account. Because of that I eventually applied by paper.