I had the same issue of .............'we sent you a correspondence on the 18th march 2017.........
so today I called since its going to be a week tomorrow and we are yet to receive something in the mail/email
The nice lady said we should have, she asked if my husband (primary applicant) had uploaded schedule A. I told her no that we haven't gotten the request. she put me on hold , came back and though she didn't say it straight up that that was what they requested, but she said its is technical difficulties and she would forward sth to me so they could help us fix it.
I got the below email from her and I have filled it and submitted it. if anyone is having same problem, I suggest you call them or simply just follow the instruction in the email since its generic:
Please do not reply to this email.
Date: 2017-03-24
Sir, Madam,
Thank you for contacting Immigration, Refugees and Citizenship Canada. I am pleased to follow up on your request:
Technical problems with the online application or tools
We are sorry to learn that you are experiencing technical problems with the online application and/or tools.
In order to assist you, please fill out the IRCC Web form available on our website and choose Technical difficulties located in the drop down menu under the heading Enquiry. Please also add the following information:
1.Your current status in Canada
2.The expiration date of that status
3.(If applicable) Date the application was submitted
4.Information you are looking for and nature of the problem
5.Information requested under A or B, depending on your situation:
A) Experiencing technical difficulties uploading a form/document?
Please include:
•A copy of the form/document you are trying to upload (all fields completed), and
•All your answers to the online questionnaire. To do that: ◦select the Modify my Answers button located at the top of the online questionnaire. Once you are redirected to the page entitled Find Out if You're Eligible to Apply, you can:
provide us with screen shots, or
copy and paste the text.
B) You created a new MyCIC account and would like to link it to an online application that has already been submitted?
All you need to do is click on Link application to this account. If you are experiencing technical difficulties, please provide us with screen shots of all your answers appearing on the Link an existing application to this account page.
C) Your situation is not described under A or B?
Please include:
•Screen shots showing the full browser window, including the website address field of the: ◦page where you are experiencing problems/trying to log into your account,
◦error message(s) you received, and
•Specify the date and time when the problem occurred.
We will be pleased to follow up on your request within 10 business days following reception of the above information.
