I had emailed them after 6 months of AOR date. This is what I received. As you see they don't provide much help. If it's not stuck in SS then where it is stuck? We thought that our profile was straight-forward. But we being randomly selected for what?
Quote
Good day,
Our office confirms that your application is at our office and is being processed as per our regulatory timeline. Please note that we cannot confirm when your file will be ready for finalization.
We do not require any information from you at the present time. An officer will contact you if further information is required. Please ensure when submitting documents that they are still valid and will not expire within six (6) months as this could delay your application.
Please consult our Website for information regarding our processing times:
http://www.cic.gc.ca/english/information/times/index.asp
For your information, the
processing times, provided on the website, is the average time it took visa offices to approve or refuse 80 percent of applications during a specified period in the past. They may not accurately predict future processing times.
Regards,
XXXXXXX
Immigration, Refugees and Citizenship Canada | Immigration, Réfugiés et Citoyenneté Canada
Government of Canada | Gouvernement du Canada
www.cic.gc.ca
XXXXXXXX
Unquote