I had the same problem, call and they sent me this email below. 48 later was fixed..well kind of. I now have access but shows the first info I had, not the most current
Please do not reply to this email.
Date: 2013-02-07
Sir, Madam,Thank you for contacting Citizenship and Immigration Canada. I am pleased to follow up on your request:Technical Problems related to Online Tools
Thank you for your recent call to Citizenship and Immigration Canada’s Call Centre.
In order to assist you with the technical issues you are experiencing, please send an email to Question@cic.gc.ca and include following information:
1. Surname – Exactly as it appears on the passport or identity document2. Given name(s) – Exactly as it appears on the passport or identity document3. Date of birth (YYYY-MM-DD)4. Country of birth5. Client ID Number6. Your current status in Canada7. The expiration date of that status8. Complete address (including the postal code). If the residential address is different from the mailing address, please provide both addresses.9. Telephone number. If you have more than one contact number, please provide them all.10. Type of application (work permit, study permit or visitor record)11. Approximate date that the application was submitted12. Office to which the application was sent (complete address)13. Two screen shots of:
o The page you are attempting to access, ando The error message that you receive
AND please describe the information you were looking for and the nature of the problem.
You can expect a response within five (5) working days of our receipt of the above information.
