IF you ordered your notes from GET GCMS <
http://getgcms.com/> they will follow up on their own and keep you notified. When my notes were delayed, I sent an email to GET GCMS and asked them about what was happening. All my emails were replied and I was informed of when they had sent follow up emails to IRCC. As per what they informed me, they contacted IRCC, and when there was no response they sent emails to the corporate division of IRCC. I don't have their emails, but this is from what GET GCMS guys informed me.
You can contact them and see if they can help you. They are very helpful and usually revert within a few hours.