+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
NP.
Please be aware that if you want consistent answers, the call centre is not always good at that.

Call them, you will be fine, good luck on your journey.
 
kourts said:
do they usually make a decision the day they open it? or does it take longer?

Waaaay longer....

However, from my immigration notes and time stamps, I believe when my file eventually got to the officer who makes the decision, the approval took about 5 minutes.
The problem is that the file needs a lot of work before the decision can be made.
 
I did call, as the applicant from the USA and got information - at a basic level.