Who waiting for MR for more than 8 months. Please join here
- Thread starter mango2404
- Start date
Can you explain what difrerence in T4 are you talking about? Yes i did mention all the duties.mango2404 said:
· Provide first-level contact to end users experiencing hardware,
software related issues by communicating over the phone and via
emails to determine, solve and document problems.
· Mentor other support agents through experience and document examples
and solutions that help them in training.
· Utilizing resources such as Knowledge bases, user guides, technical
manuals and online resources to research and solve problems
encountered by end users.
· Replicate and identify client?s networking and business system
problems and help them resolve it. Also to ensure that all work is
clearly recorded in our tracking system using internal tools.
· Provide advice and instructions to the computer users to find and
solve technical problems.
· Record, organize and maintain problems and solutions logs for other
technical support agents using ticketing tools and call tracking
system.
· Provide business systems, network and Internet support to computer
users and help in resolving technical difficulties.
· Work with technical leads and coordinate with third parties to ensure
proper resolution of customer's problems.
· Follow the SLAs (Service Level Agreement) given by the company and
the clients.
The duties were detailed enough in the employment letter, but only thing i can think of right now is that i mentioned only 3 duties under the Schedule 8 form Question 5.wssun said:
There is not much you can do right now but wait...if the second VO has any concners, he will call your employer or send me an emailSherry_goraya said:
send you an email..I meant...typo..sorry..hahaha..Sherry_goraya said:Why will the VO send you a email?
i wish they call us for an interview with a VO agent like this we make sure they understand every single detail about each situation since it s a case by case process and just after that they give us a decision (yop or nop ) doesn t matter. :'(wssun said:send you an email..I meant...typo..sorry..hahaha..
at least we move on to any thing else berrrrrrrrrrraa
I think it depends on the VO..some people are lazy...MED7W said:i wish they call us for an interview with a VO agent like this we make sure they understand every single detail about each situation since it s a case by case process and just after that they give us a decision (yop or nop ) doesn t matter. :'(
at least we move on to any thing else berrrrrrrrrrraa
Guys let's not say something negative about them, they're professionals too. It will just be an endless cycle of negativity as they know they are the "bad guys" so they end-up working slowly even more. We should be more encouraging and positive.wssun said:
A lot of PPRs happened recently esp for Jan applicants, and I haven't seen a post thanking CIC or the visa officers for meeting the allocated 13 months over a lesser period.
I saw an intelligent post here by someone: remember how we end up more successful than our teachers? Even then, there was a time that our future depended on them (rightly or wrongly). Same with the CIC.
we are not negative we are stressed loong wait no info and i know they are doing a good job but they are not so many agents to work on at least 25000 application per year. am i wrong ?MenicMonday said:
