I found them very slow. However each time I e mailed them to complain, things moved along. Initially they didn't update status of docs received even though I had a DHL tracking number. When I emailed them, it was updated within 2-3 days. Same with the evaluation in progress, I had to chase for an update after nearly 4 weeks and then it was completed 2 days after my e mail. They do seem to react to being rushed along.