The web form is on the Contact Us page. If they followed WES's instructions there's no way they'd reject your transcript...
You can call WES to check what's gone wrong with your own WES ref. no.
WES ECA Timeline 2020
- Thread starter romeo0909
- Start date
You can call WES to check what's gone wrong with your own WES ref. no.
Sharing my experience in dealing with WES so far:
Original transcript and other required documents were delivered to WES on 8th of June. The estimation posted on their official website promised that all documents recieved in WES Canada office before 20th of June would be precessed by 22d of July the latest. I called them on 22d of July because the status of my application was still on hold. Since I reside in Russia, calling to Canada is quite expensive so I called via application Yolla which helps tremenduesly as the tarifs to Canada are quite low. Waiting on the line before someone picks up takes around 30-40 min. WES representetive agreed that my documents should have been processed by now and asked for the tracking number to transmit it to the team. The representative told me to wait for an email. In half an hour I recieved an email asking me to provide my tracking number. Since I had just provided it and knowing that the response on an email would take them another week, I immediattely called the second time. In much strict manner I explained that this was not kind of servise I expected for my money and requested immediat actions. After the call I recieved an email stating that my tracking number was forwarded to involved departement.
I called on the next day and got a confirmation from the representative that a note appeared in my account that the original documents recieved by WES on 22d of JUL and the representative asked me to wait for maximum two days for my documents to get scanned (even though the scans of my dics already uploaded by me into the system).
Having no result, I called the next day (24th of JUL), explaining the situation. THe representative confirmed that there was a note in my account that the documents recieved and I need to wait in fact 3-4 business days for my status to change. Then, I called again in a couple of hours to talk with a different representative (because everyone with whome I spoke give different timelines) and recieved an answer that I need to wait until 31st of JUL because the team is behind the scedule they posted on their website.
All in all, all I do is waiting and there seem to be no way to escalate or move forward anything.
I hope it will give someone understanding of how WES works and treat their clients.
Original transcript and other required documents were delivered to WES on 8th of June. The estimation posted on their official website promised that all documents recieved in WES Canada office before 20th of June would be precessed by 22d of July the latest. I called them on 22d of July because the status of my application was still on hold. Since I reside in Russia, calling to Canada is quite expensive so I called via application Yolla which helps tremenduesly as the tarifs to Canada are quite low. Waiting on the line before someone picks up takes around 30-40 min. WES representetive agreed that my documents should have been processed by now and asked for the tracking number to transmit it to the team. The representative told me to wait for an email. In half an hour I recieved an email asking me to provide my tracking number. Since I had just provided it and knowing that the response on an email would take them another week, I immediattely called the second time. In much strict manner I explained that this was not kind of servise I expected for my money and requested immediat actions. After the call I recieved an email stating that my tracking number was forwarded to involved departement.
I called on the next day and got a confirmation from the representative that a note appeared in my account that the original documents recieved by WES on 22d of JUL and the representative asked me to wait for maximum two days for my documents to get scanned (even though the scans of my dics already uploaded by me into the system).
Having no result, I called the next day (24th of JUL), explaining the situation. THe representative confirmed that there was a note in my account that the documents recieved and I need to wait in fact 3-4 business days for my status to change. Then, I called again in a couple of hours to talk with a different representative (because everyone with whome I spoke give different timelines) and recieved an answer that I need to wait until 31st of JUL because the team is behind the scedule they posted on their website.
All in all, all I do is waiting and there seem to be no way to escalate or move forward anything.
I hope it will give someone understanding of how WES works and treat their clients.
I totally echo the fact that their responses are not consistent among representatives!
My status remained as On Hold after the promised timeline as well...
So I called them 2 days past THE date (my first call, after having waited for 30+ minutes, was picked up without anyone speaking... i heard someone talking in the background so someone might have answered my call by mistake before he/she was ready), and was fortunate enough to get hold of a proactive representative who spoke with her supervisor right away, then asked me to send them a web form while I was still on the line, acknowledged and forwarded my enquiry to her supervisor in charge, and got my docs acknowledged (with status update) the next day...
hope yours will be dealt with in no time...
I called WES and apparently my university sent them my transcripts BEFORE WES replied their the Contact Us Request. That's why they rejected it. They might have used the same e-mail address they got from another student's request to send mine. =(
I will try to contact them so they send the documents again once WES answers the request. I checked with WES and that should solve the issue.
Thank you for your help.
Yep...just to be safe I will also send them the transcript by mail. They said I could do that even though it is more likely the online transcript will be accessed first.
Guys my docs reached wes office on 6 july ..but status still on hold shall have to wait or contact them plz suggest as they mention to process by 24 july .... even today i check 26 july still on hold
Got an update this morning.
"The estimated completion date for your report is August 24, 2020."
Congratulations! Would you please share your actual completion date with us afterwards? Thanks!
You will get it before August 1, they are issuing ECAs for electronic verifications on an average of 4 days