extreme001 said:
I received the request asking for 2 photos with the new specification today.
The new specification can be seen at: http://www.cic.gc.ca/english/information/applications/guides/pdf/5445EB-e.pdf
The size has changed from 35mm * 45mm to 50mm * 70mm, the same size as that in Canadian passports.
According to that specification document, they changed the photo specification at Jan. 04, 2016, so I guess everyone who has given the old 35mm * 45mm photos along with applications would be requested to send new photos.
Are you kidding me?
They changed the specifications January 4?
I landed October 8, and today we got the letter asking us to follow the specifications.
We landed October 8, has anyone landed before January and *still* get asked to re-do pictures?
____________UPDATE__________________
I called up the center, and the first agent I got was a complete moron, so I called back.
The second agent explained that their plan was to use the old pictures and the new pictures during a transition period, but the machine they use to make the cards had a mechanical issue and is no longer operational.
This is the reason why everyone who submitted between October and January under guidelines that were correct at the time still have to redo their cards.
How did I manage to land two calls within 15 minutes? Easy, always hit 1 for service in French.