+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
From the airport? This is not something that is usually processed urgently so it could be a few weeks. Has he left the airport. It looks like he is a protected person, was he travelling from his home country?
a travel document yes but prtd requirement we did not know.
Can he travel- without a prtd with travel document