Urgent Assistance Needed: Denied Entry to Canada at USA CLT airport with Refugee Travel document and eCoPR

[Flowercita]

Yesterday, after my third trip to Mexico this year, I was denied boarding on my return flight to Canada. The issue started when I tried to check in online—Flair (and WestJet) always shows an error and forces me to go to the counter. Flair even tried to charge me $25, saying I should have done it online to avoid the fee. The problem is I can’t complete the online check-in using an RTD—I only manage to get a seat number, but never finish the process.


With WestJet, my last counter check-in took about 5 minutes. With Flair, it’s always a major hassle. This time, the supervisor told me: “You’re not taking this flight unless you have a PR card.” But I am not a PR, so how could I possibly have that card?


He insisted I wouldn’t be allowed to board. I tried to contact the embassy, but it was closed. Eventually, I spoke with another employee and asked her to check IATA/TIMATIC. She contacted her superiors and the call center, and only then was I finally allowed to fly. The whole process took about an hour.


It was an extremely stressful experience.

You cant travel with ECOPR and RTD. If you are already PR and dont have yet the PR card you should travel with a PRTD which is different of the RTD. Let me tell you were so lucky that can return.

 

[Viking007]

Yesterday, after my third trip to Mexico this year, I was denied boarding on my return flight to Canada. The issue started when I tried to check in online—Flair (and WestJet) always shows an error and forces me to go to the counter. Flair even tried to charge me $25, saying I should have done it online to avoid the fee. The problem is I can’t complete the online check-in when return to Canada using an RTD—I only manage to get a seat number, but never finish the process.


With WestJet, my last counter check-in took about 5 minutes. With Flair, it’s always a major hassle. This time, the supervisor told me: “You’re not taking this flight unless you have a PR card.” But I am not a PR, so how could I possibly have that card?


He insisted I wouldn’t be allowed to board. I tried to contact the embassy, but it was closed. Eventually, I spoke with another employee and asked her to check IATA/TIMATIC. She contacted her superiors online and the call center, and only then was I finally allowed to fly. The whole process took about an hour.


It was an extremely stressful experience.

I had a similar experience with Turkish airlines. What I did was show them my hearing notice of decision and that was it.