UCI won't help login anymore??

[Jogi81]

Hi
Got my UCI number 18/10/2019 category Provincial Nomination from India. I was able to access with UCI number and the status showed as in file IN Progress for permanent residence outside Canada , now all of a sudden while I logged it today it just shows
We were not able to identify you using the information you provided. There could be three possible reasons:

• Please be sure the information you entered is correct and then try again.
• This service is only available to clients with applications in process. We may have received your application but not yet begun processing it. The following link may help you determine if your application is being processed:
  Application Processing Times
• At this time, you may use this on-line service to view the status of your application ONLY if you have:
  • sponsored a member of the family class;
  • applied for permanent residence from within or outside Canada;
  • applied for a permanent resident card (replacement or renewal);
  • applied for Canadian citizenship (grant of citizenship);
  • applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
  • applied for a citizenship certificate (proof of Canadian citizenship);
  • applied to renounce Canadian citizenship; or
  • applied to resume Canadian citizenship.

Can someone please advice? Is this normal to happen.

Thanks