My question is regarding TRV for in-laws. June 8, 2020, the Government says that parents of the spouse of a PR or citizen are exempt from the travel restrictions (OIC 2020-0549). The same was confirmed by the CBSA by email when I sent the query on their website. Asked the VO, they referred me to the IRCC website which lists who are considered immediate family members according to section 2 of the IRPR. This was contradicting information where IRCC would say only the parents of the PR or citizen are exempt but in their news notice of October 2, where they outlined the extended family members who are not exempt, they refer to the news posted by CBSA on June 8.
This was to give context as before applying, I could not get clear information for our situation. The same day my in-laws received their biometrics letter, they received a letter saying that they did not provide enough proof that they meet the exemption. I sent an email to IRCC.COVID-TravelExemptions-Exemptionsdevoyage-COVID.IRCC@cic.gc.ca to provide proof that they met the exemption. No reply. My husband had sent an email previously and they replied to him three weeks after I sent my email. Two days after he replied (also copying the email I had sent), the refusal letter was received.
There are many reasons why I think all documentation was not taken into consideration. I have contacted our MP office and the information they received from IRCC proves that they did not consider all proof submitted. For example, they said that there were not sufficient funds for them to stay for 3 months. We did not ask for three months. They said there was no financial proof from either side but also that there was only 2k showed. This is incorrect as I showed statements over several months for two different accounts and the 2k was the initial amount of one of the accounts but we showed more than that.
I want to know if anyone had a situation where they know all documentation was not considered and how did you address it without submitting a new application.
This was to give context as before applying, I could not get clear information for our situation. The same day my in-laws received their biometrics letter, they received a letter saying that they did not provide enough proof that they meet the exemption. I sent an email to IRCC.COVID-TravelExemptions-Exemptionsdevoyage-COVID.IRCC@cic.gc.ca to provide proof that they met the exemption. No reply. My husband had sent an email previously and they replied to him three weeks after I sent my email. Two days after he replied (also copying the email I had sent), the refusal letter was received.
There are many reasons why I think all documentation was not taken into consideration. I have contacted our MP office and the information they received from IRCC proves that they did not consider all proof submitted. For example, they said that there were not sufficient funds for them to stay for 3 months. We did not ask for three months. They said there was no financial proof from either side but also that there was only 2k showed. This is incorrect as I showed statements over several months for two different accounts and the 2k was the initial amount of one of the accounts but we showed more than that.
I want to know if anyone had a situation where they know all documentation was not considered and how did you address it without submitting a new application.