I’m in the same boat; I got my PPR on 7th Oct, and mailed out the passport same day; they received it on 11th Oct morning 9:40 am; no update yet. I have a booked flight for 19th Oct. and I’m stressed because of this.
I have tried calling them everyday since 11th Oct trying to explain my situation;I get sent to automated channel saying, ‘congrats your TRV application was approved, you need to send us your passport to finish the process’. ‘Press 0 to speak to an agent’, ‘Sorry no agent available, please hang up’.
My younger bro just started his masters in UK, and is now sick with flu and is so weak he can barely do his own work or even walk. The medical system is very similar to Canada and probably worse. I applied for UK visa explaining my situation and got it in 4 days. There is just no way to explain this to Canadian IRCC.
I’m just praying all of us get our passports back in time.