I did some investigation as my wife also has to submit her medicals as well as police report, and this is what I found.
When I check the CIC website using the link
http://www.cic.gc.ca/english/information/applications/guides/5525ETOC.asp#expect , i find the following information:
After linking your application,
check your online account for additional information we need to process your application.
If you link your application within 7 days, you’ll find the following in your account:
- a request to complete and submit a background information form, known as Schedule A.
- a request to submit a police certificates.
You may also see a request for other documents or information specific to your situation. We can’t complete processing without the requested information.
- For each item, a button will appear in your account where you can upload the requested documents or information. Check to make sure you’re uploading the right document into the correct box.
- When you successfully upload a document, you’ll get an electronic confirmation message. Your documents or information will be added directly to your application.
So from the above, it means that we need to submit the soft copies of the information requested in our CIC account.
When i check the CIC account, I see the options to upload the two documents which I never found until my wife got the request to do medicals
Hope this helps?
