This is automatic response I got from cic. You ca find that info in it. Hope it helps!
This is an automatic response to acknowledge the receipt of your email.
Due to a high volume of inquiries we are only able to respond to case-specific inquiries and the service standard is 20 working days.
For general information, please visit our website .....
IMPORTANT: If you are the applicant or an authorized representative, you must provide us with your application number in the subject line of your email and include in the body of your email the following information:
* Surname and Given name(s);
* Date of birth (YYYY-MM-DD);
* Unique Client Identifier (UCI) number / Client ID number;
* Category of Immigration (CEC, Provincial Nominee, Family Class, Federal Skilled Worker, Temporary Resident);