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Status update through web form?

Rockologist

Star Member
Jan 15, 2018
94
6
I originally applied for a closed work permit online, but as processing was taking longer than normal, I flew to the border where I was told there was already an approval pending, and that because an approval was already attached the job offer number, I couldn't withdraw it for him to issue me a permit at the POE. So he let me in as a visitor to flagpole once the POE letter. If I'm here, does that count as an update in IRCC eyes that would be important enough to get through the Webform / IRCC Help line?