That's exactly it. Now they actually have a valid excuse to take their time. Those workers in London give no shit if they work fast to clear up the logs for our cases.yep unfortunately they use Covid excuse. Imagine you had a job that you had to read people's applications and boring marriage stories for years on end every day. You will get burnout, so they are happy for any excuse to slow down. now they can sit home, grab a beer maybe open an application while watching Netflix, read 1 page and enter it BF'd- all in a day's work...