second corresponding letter

[nafiseh]

Hi everyone

Actually, 10 days ago I was robbed in the street by a motorcyclist. I had my laptop, cellphone, and my notebook in my backpack and I lost all of them. I saved all forms(IMM), passwords, security questions, and recovery questions on my phone and my laptop. so firstly I tried to access my account on GCKey but I forgot security questions and I can't even change my password because I haven't had recovery questions. I even tried to link my account to a new account many times but I couldn't.
I got visa but I can't access my account to get a second corresponding letter as you know this letter is necessary to enter Canada I even sent 2 webforms but I haven't received an answer yet. I'm out of Canada
what should I do?

 

[kwaame]

Hi everyone

Actually, 10 days ago I was robbed in the street by a motorcyclist. I had my laptop, cellphone, and my notebook in my backpack and I lost all of them. I saved all forms(IMM), passwords, security questions, and recovery questions on my phone and my laptop. so firstly I tried to access my account on GCKey but I forgot security questions and I can't even change my password because I haven't had recovery questions. I even tried to link my account to a new account many times but I couldn't.
I got visa but I can't access my account to get a second corresponding letter as you know this letter is necessary to enter Canada I even sent 2 webforms but I haven't received an answer yet. I'm out of Canada
what should I do?

You can contact where you took the biometric or medicals to see if they can help you with your UCI to raise webform to IRCC for complain and account activation .

 

[nafiseh]

You can contact where you took the biometric or medicals to see if they can help you with your UCI to raise webform to IRCC for complain and account activation .

 

[nafiseh]

I emailed them 4 days ago but I haven’t received an answer yet.It makes me confused