Hello Guys,
I work as a Technical Support Consultant in a call center. My employer only gives a standard format for reference letter. The Duties on the reference letter as follow
Answers phones and responds to customer requests
Provide customer with product and service information
Identify, research and resolve technical customer issues as trained
Diagnose, troubleshoot and resolve basic to advanced technical concerns
Document customer notes, reports and logs
Meet client contractual goals and metric with regards to providing the customer excellent service
Other duties as assigned by management
I am applying under NOC 2282. Which has the following duties on the NOC website
Main duties
User support technicians perform some or all of the following duties:
Are my listed duties above acceptable? The company would not provide or alter their letters. They just give standard format.
Thank you for your help and advice
I work as a Technical Support Consultant in a call center. My employer only gives a standard format for reference letter. The Duties on the reference letter as follow
Answers phones and responds to customer requests
Provide customer with product and service information
Identify, research and resolve technical customer issues as trained
Diagnose, troubleshoot and resolve basic to advanced technical concerns
Document customer notes, reports and logs
Meet client contractual goals and metric with regards to providing the customer excellent service
Other duties as assigned by management
I am applying under NOC 2282. Which has the following duties on the NOC website
Main duties
User support technicians perform some or all of the following duties:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- May supervise other technical support workers in this group.
Are my listed duties above acceptable? The company would not provide or alter their letters. They just give standard format.
Thank you for your help and advice