I'm a U.S. citizen and I recently received my "Ready for Visa" email from CIC. I'm trying to call them because I have a question about something within it, however, when I call "1-888-242-2100" I just get an automated message that says "I'm sorry - your number cannot be completed as dialed." I even tried without the "1" and get the same message. Does anyone know of an alternate number I can call, or a way to get through on that one?
Or perhaps you guys can help me figure out the answer to my question. In the email, it says:
STEP 2: DETERMINE IF YOU NEED TO SUBMIT YOUR PASSPORT(S)
· Determine if you are holder of passport(s) from countries whose citizens need a visa or an Electronic Travel Authorization (eTA) to travel to Canada, by checking this website:
http://www.cic.gc.ca/english/visit/visas-all.asp.
· If you are holder of passport(s) from countries whose citizens need a visa to travel to Canada, you will need to submit the passport for you and for each accompanying family member. Your passport(s) should be valid for at least 6 months and have at least two blank pages. If a child is included on your passport, you must have one blank page per accompanying child. Please note that you STILL need to submit the passport even if:
o You have a valid Canadian temporary residence visa.
o You are a permanent resident of the U.S.A AND holder of passport from countries whose citizens need a visa to travel to Canada.
· If you are holder of passport(s) from countries whose citizens need an eTA to travel to Canada, you will need to submit one photocopy of the photo page and any pages containing amendments of the passport for you and for each accompanying family member. Please do not send your original passport(s). Your passport(s) should be valid for at least 6 months.
***Please note that Confirmation of Permanent Residence and permanent residence visas cannot be issued to holders of Diplomatic, Official or Military passports. You must have an ordinary passport.***
As I'm a U.S. Citizen living in the U.S., I don't need a Visa or an ETA to visit Canada. So I'm wondering whether or not I have to submit my actual passport or just a copy of it? I've gotten conflicting answers elsewhere on this forum, and I was just wondering if anyone knew definitively.
Thanks for all of your help with either question!
