Automated telephone service (available 24 hours a day, 7 days a week)
If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
Agents can help you with general and case specific enquiries. They cannot:
make decisions on applications
help process applications faster, unless you meet the criteria for urgent processing
TTY: Call us via the Bell Relay service (BRS): (9 a.m. to 5 p.m. Eastern Standard Time)
