PRTD Error

[Karen G]

Hi all,

My husband is applying his PRTD online as his PR card has expired and would like to join me in Canada. On the second page of his online application, filling out personal information, such as name, birthday, contact information, etc. after hitting the "Save and Continue" button, he always gets an error saying"Your changes cannot be saved. Please try again later." and can't continue. He tried deleting cache and browser data as recommended by the tech support, and I also tried editing his application online from my side, but we get the same error. He's been stuck here for a month and been contacting the tech support from the official website, but it didn't seem to work. Just wondering if anyone in this forum has experienced the same issue? How did you solve this problem?

Thank you in advance,

Karen

 

[Naturgrl]

A

Thread 'Error while applying for PRTD using the online portal'

Feb 5, 2023

Hello,

I have been trying to submit the online application for PRTD for the past 3 days continuously. The second page of IMM e5444 gives an error stating "Your changes cannot be saved. Please try again later.". I have read through other threads and tried to use different browsers, clear cache, no special characters in address, etc.; but nothing is working out for me.

Would really appreciate if anyone has come across any other ways of solving this problem. I have booked my tickets as well.

Regards.

• Az85
• Replies: 5
• Forum: General - All Canadian Immigration

Read this. Address and special characters may be the issue.

 

[Karen G]

A

Thread 'Error while applying for PRTD using the online portal'

Feb 5, 2023

Hello,

I have been trying to submit the online application for PRTD for the past 3 days continuously. The second page of IMM e5444 gives an error stating "Your changes cannot be saved. Please try again later.". I have read through other threads and tried to use different browsers, clear cache, no special characters in address, etc.; but nothing is working out for me.

Would really appreciate if anyone has come across any other ways of solving this problem. I have booked my tickets as well.

Regards.

• Az85
• Replies: 5
• Forum: General - All Canadian Immigration

Read this. Address and special characters may be the issue.

Thank you so much for replying. I'll give it a try!

 

[Karen G]

A

Thread 'Error while applying for PRTD using the online portal'

Feb 5, 2023

Hello,

I have been trying to submit the online application for PRTD for the past 3 days continuously. The second page of IMM e5444 gives an error stating "Your changes cannot be saved. Please try again later.". I have read through other threads and tried to use different browsers, clear cache, no special characters in address, etc.; but nothing is working out for me.

Would really appreciate if anyone has come across any other ways of solving this problem. I have booked my tickets as well.

Regards.

• Az85
• Replies: 5
• Forum: General - All Canadian Immigration

Read this. Address and special characters may be the issue.

The problem's solved! Thank you again!