This is absolutely trash , very long process ,, very unprofessional ,, gives us what type of image about IRCC ,, I am just waiting my oath letter and that's it ,, I am so happy that I wont deal with CIC in my life again
The message I got from the phone service is that they will send it to us. During the phone call, I repeated the question several times, and she told me the same. However, I really encourage you to call them and see if get the same answer and share that here.
My opinion about the IRCC was never kind. This time however, I think that what has been happening with this payroll system has impacted the lifes of a lot of federal employees. Some of these people have very valid and serious grounds to protest. It's not in their hand but rather a joint incompetent effort between the conservatives and liberals (that should be equally blamed) to launch the system without proper testing.
Please be a little patient. It's just a minor setback.