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Problems contacting CIC through online form

jabba1

Star Member
Feb 4, 2017
81
35
hi!
I’m inland paper based applicant. I received request for police check but the problem is that I did sent my PC right after sending my application to CIC but in seperate parcel (I did not have application number at the time because it was before AOR). I included letter of explanation with my data and application parcel tracking number.
I tried to contact CIC by online form but all I got is:

“Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC)
IRCC is always striving to improve our customer service. Rest assured that our priority is to answer your needs
If your enquiry has yet to be answered via other channels such as our phone agents, paid representatives, community centres, etc., please write back to us using the IRCC Web form.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:


· Download application forms and guides

· Change of address

· Check your application status

· Help Centre

We thank you for your understanding and patience as we seek to provide existing and future Canadians with the best client service.
Sincerely,
Immigration, Refugees and Citizenship Canada “

What’s that suppose to mean? How can I get the answer if they lost my Pc or not? :/

Thank you!