PR renewal application problems with PDF?

[Confused in Toronto]

Hi all,
I am back again to renew my PR, and I am already running into problems
When I try to open the PDF, I get a message saying "this document enabled extended features in Adobe Acrobat Reader. This document has been changed since it was created and use of extended features is no longer available. Please contact the author of the original version of this document". Basically, this renders the document useless, as I cannot add any information in the boxes.
- Has anyone else had this problem? Found a workaround?
- Am I right in thinking that I no longer have the option of simply printing out the document, filling it in my hand and sending it in the snail mail only ?

Really appreciate any insights. Only step 1 and I am already struggling...wish they'd make it easier.

 

[armoured]

What pdf are you referring to?

I don't know specifics but from the sound of the message you got from the computer, you may have an older version of the file or just need to download it again. A bit of a guess though.