PR Portal blank page

[ankit810]

I just received my portal credentials and after logging in using the temporary password it gave me same blank screen with green icons
Please update this thread if it starts working.

 

[PaddyCCC]

I got my creds on Jun 24 and is facing the same issue, blank webpage with green ticks. I have emailed IRCC.ClientPortal-PortailClient.IRCC@cic.gc.ca

Can you guys update here if anyone of you hear from them. Thank you.

 

[Pumpkin 183]

Hi I am in same boat. Sent the technical issue.

 

[meghatretha]

Hello,

I received the confirmation email to connect to the PR Portal with my temporary password to confirm my PR, address and picture.
When I log into the portal I get to a blank page with green ticks but not text and I am now stuck there.

I tried to connect from Google Chrome, Firefox, Edge and smartphone but I have the same issue.

I have only 3 days left to confirm. Any idea?

Thank you,

Adrien

Hey, did anything change for you?

 

[@smp]

I just received my portal credentials and after logging in using the temporary password it gave me same blank screen with green icons
Please update this thread if it starts working.

please email them with a screenshot of the issue.
Also, raise a technical issue here -> https://secure.cic.gc.ca/ClientContact/en/Technical/Form/81

 

[@smp]

I got my creds on Jun 24 and is facing the same issue, blank webpage with green ticks. I have emailed IRCC.ClientPortal-PortailClient.IRCC@cic.gc.ca

Can you guys update here if anyone of you hear from them. Thank you.

Also, please raise a technical issue here -> https://secure.cic.gc.ca/ClientContact/en/Technical/Form/81

The more issues reported.. may be the more the chances that the issue might be treated with high impact/severity I hope...

 

[ankit810]

please email them with a screenshot of the issue.
Also, raise a technical issue here -> https://secure.cic.gc.ca/ClientContact/en/Technical/Form/81

Yes, I just did that.

 

[AdrienT]

please email them with a screenshot of the issue.
Also, raise a technical issue here -> https://secure.cic.gc.ca/ClientContact/en/Technical/Form/81

Thank you for the tip!

 

[rav53]

I have sent 2 emails and webform.
Let’s see how long it will take them to fix this.

 

[karenkaiyinwu]

Same!
On my email it said that the temporary passcode is only valid for 7 days, I got the confirmation on the 24th, and now I'm panicking about this

 

[AdrienT]

Same!
On my email it said that the temporary passcode is only valid for 7 days, I got the confirmation on the 24th, and now I'm panicking about this

I’m passed my due date (received confirmation on the 20th). I’ll keep you posted if I get any news for a possible extension.

 

[AdrienT]

Same!
On my email it said that the temporary passcode is only valid for 7 days, I got the confirmation on the 24th, and now I'm panicking about this

Also note that the confirmation is due in 7 days but your temporary password will be valid for 30 days. =)

 

[karenkaiyinwu]

I’m passed my due date (received confirmation on the 20th). I’ll keep you posted if I get any news for a possible extension.

Thank you! Very much appreciated in advanced!

 

[sukh3333]

Hello Everybody, Plzz tag Ircc on Twitter too and send them the screenshot of the “6 green ticks” , so Ircc can adress our Problem. Plzz

 

[PaddyCCC]

Also, please raise a technical issue here -> https://secure.cic.gc.ca/ClientContact/en/Technical/Form/81

The more issues reported.. may be the more the chances that the issue might be treated with high impact/severity I hope...

I have done that and they sent me an email on steps to troubleshoot which is irrelevant to our situation.