Just so it’s easy to explain. My wife has her Permanent resident card already. We moved to Japan from Canada in 2011 and we are aware that we can renew it 6 months prior to it expiring. But her card expired a year after we left so she wasn’t able to renew ahead of time. We contacted the Canadian government in Japan and they said “Get a multiple entry visa it’s the same as a PR card.” What we found out when we got to Canada in March is that it’s not the same and she was almost refused entry to Canada. Nobody has any idea what we are supposed to do. Maybe our case is unique in that we are living abroad for a long term. We were told by someone in the government that if we shared the same address in while abroad that counted as is she was in Canada. We are mainly worried because we have savings in Canada. Even the guy at the bank said he wasn’t sure what would happen if she lost her status. That’s why she wants to get the card renewed. Now we are being told that we can’t renew it while living outside of Canada. But to renewing the card will take more than the length of our visit, so that’s the bind we are in. Is it possible to use a representative/power of attorney to operate on our behalf? Any info is better than what we have now. Thank you.