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PR applications status went blank

Samantab101

Newbie
Aug 8, 2019
4
0
Category........
FSW
App. Filed.......
28-10-2018
AOR Received.
18-12-2018
File Transfer...
23-01-2019
Med's Done....
11-07-2019
Passport Req..
21-07-2019
VISA ISSUED...
08-08-2019
Hi guys, so I basically got a final request email for my passport which ended like this

Getting ready for your trip

As you have now received a Confirmation of Permanent Residence (COPR) or have been notified to submit your travel documents in preparation for the issuance of a COPR, you are strongly encouraged to use free pre-arrival services funded by Immigration, Refugees and Citizenship Canada (IRCC). Several online and in-person services are available to you, your spouse and yourdependants. These services can help you find out more about living and working in Canada.
I sent my passport, etc a little over a week ago and checked the status, it's been received and is being processed. However, today i got a cic email saying
Your application has been updated.
and now my status is blank, and biometrics information is missing. it shows the other stuff though but everything from eligibility to background check is still in progress.

Oh, here's where i should mention its pass the estimated 6 months timeline as some of my documents had to be resent.

What do you think the problem could be? anyone encountered this before?