Hi all. This post is not for asking any help or advice, but rather to show how sloppy and superficially IRCC works.
Introduction:
I've got a BC PNP certificate and quickly received and invitation to apply. In my EE profile I stated that my wife and I both have Master's degrees with corresponding WES certificates. I used these certificates for BC PNP, so they are perfectly valid. But for some reason my profile for PR didn't have any placeholders for WES copies, so I didn't attach them.
Main Events:
In approximately 2 weeks I received a request letter with the next content:
"This is in reference to your application for permanent residence in Canada. In order for us to continue the review of your application, we require the following documents for you and your spouse:
Education diplomas/degrees: Please provide a copy of your World Education Services (WES) Education Credential Assessment (ECA).
The above information/documents must be received within 7 days from the date of this correspondence. If this deadline is not met, your application will be assessed based on the information that was provided with your application and your application could be rejected for being incomplete."
I've attached both WES copies in my profile in 20 minutes after receiving the letter and submitted the form. I have a screenshots which prove that WES copies were successfully submitted to IRCC.
On the next day I received another letter:
"Immigration, Refugees and Citizenship Canada (IRCC) has reviewed your application for permanent residence. We have determined that your application does not meet the requirements of a complete application as described in sections 10 and 12.01 of the Immigration and Refugee Protection Regulations. Your application is rejected for being incomplete.
Specifically, your application does not include the following elements: - Education Credentials:
A completed Education Credential Assessment (ECA) issued for immigration purposes was not included with your electronic application. This document is required based on the education details you provided in your Express Entry profile. Please consult our website in order to determine the required document."
Right after that I've filled out a web form with case-specific inquiry with detailed explanation of my situation and attached corresponding screenshots and both WES copies. The answer was really puzzling. It seems like they didn't read my letter at all:
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
If you completed your education outside Canada, you need an educational credential assessment (ECA) for immigration purposes. To earn points, your ECA report must show that your completed foreign credential (degree, diploma or certificate) is equal to a completed Canadian secondary school (high school) or post-secondary credential.
For more information on how to obtain an ECA for immigration purposes please visit this website and follow the instructions for Evaluations for Immigration (ECA).
For further information regarding your enquiry, please consult the correspondences sent to you on February 20, 2020, via your online account.
If you are still experiencing difficulties, we invite you to fill out the IRCC Web form and include:
- Screen shots of your account showing the complete Application status page including the Messages section."
Of course, I did exactly what they asked - repeated my inquiry and attached those additional screenshots too. After that I received more adequate response:
"We verified the information you provided regarding your cancelled permanent resident application and have forwarded them to the responsible office. If you do not receive more information or a decision by March 25, 2020, we invite you to contact us again by using the IRCC Web form."
And I waited till March, 30. No answer. I've repeated my request with additional explanation about my previous inquiry and response to it. Today I received an answer that looks like a 1st April joke:
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information on file and we are sorry to inform you that your application has been cancelled on February 20, 2020.
When you submit an application to IRCC, verifications are made to ensure that the application is complete and ready for review, which means that you have:
If needed, please consult our website for more details on the Express Entry requirements.
Furthermore, we verified the information on file and can confirm that your ECA document not received by the responsible office.
We hope the information provided is helpful in assisting you with your enquiry."
No, IRCC, I'm sorry but the information you provided isn't helpful.
Conclusion:
A lot of time and work were spent for nothing. I'm really disappointed because of this situation. And all that because of an enormous amount of mistakes from IRCC and absence of desire to fix that mistakes. Here is a short list of them:
1. If it is required to attach WES copies to my application, there should be placeholders for them in the profile as for all other documents, but there are no such placeholders.
2. I've attached requested WES copies in 20 minutes time after I receive the request letter. But that actions were ignored for some reason and my application was cancelled in approximately 12 hours after that, despite of the fact that I had 7 days to provide WES copies according to the request letter.
3. It seems like 2 of 3 inquiries sent through web form in order to fix this situation wasn't read at all.
Also, I've done some investigation on this forum and found out that I'm not the only who had similar problems with IRCC incompetence. Even if you do everything they want you to do and have all the required documents, your profile can be easily cancelled just because of stupid mistakes of IRCC. And if your profile is cancelled because of their mistakes, there is no guarantee at all that they will fix it.
This is quite a sad situation.
Introduction:
I've got a BC PNP certificate and quickly received and invitation to apply. In my EE profile I stated that my wife and I both have Master's degrees with corresponding WES certificates. I used these certificates for BC PNP, so they are perfectly valid. But for some reason my profile for PR didn't have any placeholders for WES copies, so I didn't attach them.
Main Events:
In approximately 2 weeks I received a request letter with the next content:
"This is in reference to your application for permanent residence in Canada. In order for us to continue the review of your application, we require the following documents for you and your spouse:
Education diplomas/degrees: Please provide a copy of your World Education Services (WES) Education Credential Assessment (ECA).
The above information/documents must be received within 7 days from the date of this correspondence. If this deadline is not met, your application will be assessed based on the information that was provided with your application and your application could be rejected for being incomplete."
I've attached both WES copies in my profile in 20 minutes after receiving the letter and submitted the form. I have a screenshots which prove that WES copies were successfully submitted to IRCC.
On the next day I received another letter:
"Immigration, Refugees and Citizenship Canada (IRCC) has reviewed your application for permanent residence. We have determined that your application does not meet the requirements of a complete application as described in sections 10 and 12.01 of the Immigration and Refugee Protection Regulations. Your application is rejected for being incomplete.
Specifically, your application does not include the following elements: - Education Credentials:
A completed Education Credential Assessment (ECA) issued for immigration purposes was not included with your electronic application. This document is required based on the education details you provided in your Express Entry profile. Please consult our website in order to determine the required document."
Right after that I've filled out a web form with case-specific inquiry with detailed explanation of my situation and attached corresponding screenshots and both WES copies. The answer was really puzzling. It seems like they didn't read my letter at all:
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
If you completed your education outside Canada, you need an educational credential assessment (ECA) for immigration purposes. To earn points, your ECA report must show that your completed foreign credential (degree, diploma or certificate) is equal to a completed Canadian secondary school (high school) or post-secondary credential.
For more information on how to obtain an ECA for immigration purposes please visit this website and follow the instructions for Evaluations for Immigration (ECA).
For further information regarding your enquiry, please consult the correspondences sent to you on February 20, 2020, via your online account.
If you are still experiencing difficulties, we invite you to fill out the IRCC Web form and include:
- Screen shots of your account showing the complete Application status page including the Messages section."
Of course, I did exactly what they asked - repeated my inquiry and attached those additional screenshots too. After that I received more adequate response:
"We verified the information you provided regarding your cancelled permanent resident application and have forwarded them to the responsible office. If you do not receive more information or a decision by March 25, 2020, we invite you to contact us again by using the IRCC Web form."
And I waited till March, 30. No answer. I've repeated my request with additional explanation about my previous inquiry and response to it. Today I received an answer that looks like a 1st April joke:
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information on file and we are sorry to inform you that your application has been cancelled on February 20, 2020.
When you submit an application to IRCC, verifications are made to ensure that the application is complete and ready for review, which means that you have:
- Answered all the questions on the form, and
- Submitted all the necessary documents.
- Log into your online account,
- On the home page, under the View the applications you submitted section, click on the Check full application statusbutton of the application you want to consult,
- your messages will be available under the Messages section,
- in order to read a message, please click on the link of the message you wish to consult.
If needed, please consult our website for more details on the Express Entry requirements.
Furthermore, we verified the information on file and can confirm that your ECA document not received by the responsible office.
We hope the information provided is helpful in assisting you with your enquiry."
No, IRCC, I'm sorry but the information you provided isn't helpful.
Conclusion:
A lot of time and work were spent for nothing. I'm really disappointed because of this situation. And all that because of an enormous amount of mistakes from IRCC and absence of desire to fix that mistakes. Here is a short list of them:
1. If it is required to attach WES copies to my application, there should be placeholders for them in the profile as for all other documents, but there are no such placeholders.
2. I've attached requested WES copies in 20 minutes time after I receive the request letter. But that actions were ignored for some reason and my application was cancelled in approximately 12 hours after that, despite of the fact that I had 7 days to provide WES copies according to the request letter.
3. It seems like 2 of 3 inquiries sent through web form in order to fix this situation wasn't read at all.
Also, I've done some investigation on this forum and found out that I'm not the only who had similar problems with IRCC incompetence. Even if you do everything they want you to do and have all the required documents, your profile can be easily cancelled just because of stupid mistakes of IRCC. And if your profile is cancelled because of their mistakes, there is no guarantee at all that they will fix it.
This is quite a sad situation.
Last edited:
