Permanent Residence Portal (Email from IRCC requesting information)

[Tatipu]

I received an email from IRCC to provide information and send it back with the template they included. The problem is, I keep receiving an auto-reply stating:

Good day,



Thank you for contacting the Permanent Resident Portal Inbox.



This inbox is used for the following functions:

• Confirming and collecting client information for the portal process
• Informing clients when they have obtained permanent resident status in Canada
• Collecting additional information from the client as required

Please note that we are currently experiencing significant processing delays in eCoPRs.



To facilitate prompt service, kindly use the template included in the email you received from this inbox and provide all the requested information.



If you cannot access online tools such as the portal, or if you experience any technical issues with the portal, please let us know.

I don't know if that means I did not reply correctly? The problem is, the template in the email is different from the template in the PDF.
Email template: For clarification, my responses, I just left my responses unbolded (not sure if that matters).

UCI:
Name as it appears on your passport:
Personal phone number:
Personal email (one for the whole family):
Eye Colour:
Height in centimetres:
Original entry date (YYYY/MM/DD):
Date of last time you entered Canada (YYYY/MM/DD):
Location of last entry (which Canadian border or Canadian airport):
Current residential address (apt #, street #, street name, city, province and postal code):
Are you currently inside Canada (yes or no):
If you are not inside Canada, when is your expected return date (YYYY/MM/DD):
In which country are you currently located:

The PDF they emailed me containing what to do has this format though:

✓ Name as it appears on your passport:
✓ Height in centimetres:
✓ Eye Colour:
✓ UCI:
✓ Personal email (one for the whole family):
✓ Current residential address (apt #, street #, street name, city, province and
postal code):
✓ Personal phone number:
✓ Original entry date (YYYY/MM/DD):
✓ Date of last time you entered Canada (YYYY/MM/DD):
✓ Location of last entry (which Canadian border or Canadian airport):
✓ Are you currently inside Canada (yes or no):
✓ If you are not inside Canada
o When is your expected return date (YYYY/MM/DD):
o In which country are you currently located:

Do I just reply with the second format and see if that works? I don't want to overwhelm the system but continuously inputting information if I'm clearly doing something wrong.
Any advice? I've tried calling the number they provided but I can't seem to get a hold of an actual human...

Edit to add: sent another email reply with the 2nd template and still received an auto-reply...