pay online

[aska-phd]

While I was paying online, system timed out but it it withdraw the money without receipt! what is the solution?

 

[proudian]

While I was paying online, system timed out but it it withdraw the money without receipt! what is the solution?

There is no solution, it happened with many of us. You have to pay again and later on CIC would refund the overpaid amount

 

[HS123]

Same issue happened with me . No receipt generated but money is deducted .

 

[aska-phd]

Same issue happened with me . No receipt generated but money is deducted .

Did you receive the receipt by email? shouldn't send by email?

 

[HS123]

No I haven't received the email .But when I see my account statement , it shows 630 dollars deducted .

 

[aska-phd]

No I haven't received the email .But when I see my account statement , it shows 630 dollars deducted .

Any one paid online and got a confirmation email of payment? what should we expect?

 

[Malik04]

same thing happened to me. 630$ deducted from credit card but I was directed to "site cannot be reached page"

Now I don't have my receipt. I did not get the email and also it doesnot show it under my receipts in online account

 

[HS123]

same thing happened to me. 630$ deducted from credit card but I was directed to "site cannot be reached page"

Now I don't have my receipt. I did not get the email and also it doesnot show it under my receipts in online account

I have sent an email to CIC , but it says that it will take 10 days for them to send the receipt.
Follow :- http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=1243&top=4

 

[Tonimir]

If you haven't receive email yet, probably the transaction has failed in midair. What happens is that the amount gets blocked by your VISA/Mastercard. However, if the transaction doesn't get posted the money might get released in days/week(s) time.
(There is a difference between a Pending transaction and a Posted)

I'd suggest, don't do anything until you see that your transaction got into Posted (confirmed) status. That means, they received the money from you.
If that happens, contact them to refund you back the money.

No worries

 

[NewUser2018]

get transaction refrence number from your bank/card issuer and contact CIC to send you email receipt. Also check your email throughly in Draft, Junkie.


my receipt came through Junkie.
today was a mess.

 

[Natan]

You can login to IRCC and go to "View all Receipts" to find the receipt.

https://eservices.cic.gc.ca/epay/viewAllReceipts.do

 

[Malik04]

finally got my receipt in my email after ~12 hours

 

[hfinkel]

You can login to IRCC and go to "View all Receipts" to find the receipt.

https://eservices.cic.gc.ca/epay/viewAllReceipts.do

That worked. I paid my fees last night and pleasantly surprised that the connection didn't time out on payment. The receipt appeared without delay. I must admit to making the transaction at 1030pm Pacific time.

Thank you all for the advice of logging in to my online account before proceeding to payment. I ended up with a receipt presented at payment, in my online acct receipts page and email.