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Passport dispatched from embassy; application still processing

Victorious V

Member
May 18, 2020
13
0
My wife applied for open work permit after my application for student permit was approved. We are in Nepal, and we have to send our documents to New Delhi, India. And now the thing is that her passport is already dispatched from the embassy to Nepal. But lockdown happened as soon as we received the message that the passport has been dispatched from India. Now we haven't received the passport. It could be at the airport. So, I linked her application to online account and tried to find out what's the status. And the site says that the application is still processing. How can it be processing when they have done all the processing and returned the passport back?