Hi everyone, I have a question regarding my GCKey status. It currently says “Your action is required.”
I received the biometrics instruction letter for my mom on February 9 and completed the biometrics on February 11. Then, on February 12, I received an eligibility letter requesting documents, even though I had already submitted them with the original application and paid the full application fee.
I think the eligibility letter was a generic one sent to everyone as a reminder in case documents were not submitted earlier. Still, I resubmitted all the documents through the webform just to be safe.
However, my GCKey status still shows “Your action is required.”
Is anyone else experiencing the same issue? I also checked under “View submitted applications” and “Upload documents,” but there is nothing showing there.
Thank you.
Timeline of the application:
Application submitted: Aug 18th, 2025
Received AOR & PCC: Nov 20th, 2025
Submitted PCC: Nov 21st, 2025
File Linked to GC account: Nov 21st, 2025
Biometrics request: Feb 9th, 2026
Biometrics done: Feb 11th, 2026
Eligibility letter: Feb 12th, 2026